Welcome to the PetsVetDirect website and mobile application (collectively referred to as the “Website”). We are delighted to welcome you and aim to provide the best possible experience. However, your access, browsing, or use of the Website constitutes your acceptance of all the terms and conditions set forth below without any exceptions, unless explicitly stated otherwise. If you do not agree with any of the terms in this document, we advise you to immediately cease using the Website to avoid any disputes or misunderstandings in the future.

In this document:

“We,” “our,” and “PetsVetDirect” refer to a company established and operating legally under the laws of the United States, with its headquarters in the United States, along with all our direct and indirect subsidiaries, affiliates, and associated partners worldwide.
“You” refers to any individual, organization, or representative who accesses, uses, or interacts with the Website in any form, whether as a casual visitor, registered user, or business partner.
Important Note

These terms and conditions are not fixed and may be modified, supplemented, or updated by PetsVetDirect at any time to reflect changes in our policies, laws, or services. Changes will be published by directly updating this page without the need for individual notification to each user. Therefore, it is your responsibility to check this page regularly to ensure you are always aware of the latest version. Amended terms will take effect immediately upon posting, and your continued use of the Website thereafter will be deemed as full acceptance of those changes.

  1. Privacy Notice

We understand that privacy is one of your top concerns when using online services. At PetsVetDirect, we are committed to protecting your personal information seriously and transparently. Any personal data you provide—such as your name, email address, phone number, payment information, or any other details—will be processed in accordance with our Privacy Policy.

  1. Accuracy, Completeness, and Timeliness of Information

We strive to ensure that all information displayed on the Website—including product descriptions, prices, pet care instructions, or any other content—is accurate, complete, and regularly updated. However, due to the complex nature of managing online information, we cannot absolutely guarantee that every detail is perfect at all times.

  1. Content Submitted to the Website

We welcome your interaction by submitting opinions, questions, images, videos, suggestions for improvement, or any other materials (collectively referred to as “Submitted Content”) to the Website via email, online forms, upload features, or any other method. However, to ensure the rights of both parties, we apply the following provisions:

  1. Intellectual Property Rights

All content appearing on the Website—including but not limited to text, images, videos, audio, graphics, logos, icons, software source code, interface designs, instructional materials, and any other creative components—is owned by PetsVetDirect, its affiliates, or our legally authorized licensors. These assets are protected by:

  1. Links to Other Websites

To enhance your experience, the Website may include links to third-party websites, mobile applications, or online services—such as partner pages, product suppliers, or veterinary organizations. However, you should note:

  1. Warranties and Disclaimers

PetsVetDirect provides the Website on an “as is” and “as available” basis, without any warranties, whether express or implied, including but not limited to:

  1. Limitation of Liability

To the maximum extent permitted by law, PetsVetDirect, along with its parent companies, subsidiaries, affiliates, partners, employees, agents, contractors, or suppliers, will not be liable for any damages arising from:

  1. Prohibited Activities

To protect the Website and the user community, you agree not to engage in any of the following actions (this list is not exhaustive but illustrative):

  1. Mobile Services

If PetsVetDirect provides mobile features (such as applications, SMS notifications, or the ability to upload content via phone), you should note:

  1. Pet Health, Fitness, and Nutrition

The Website may provide articles, guides, or suggestions on pet care, including nutrition, health, exercise, and behavior. However:

  1. Export Restrictions

Some content on the Website—such as software, technical documents, or encrypted data—may be subject to U.S. export control laws. You agree to comply with these regulations and commit to:

  1. Dispute Resolution

If any dispute arises between you and PetsVetDirect (referred to as a “Dispute”), we aim to resolve it fairly and efficiently through the following process:

  1. Governing Law and Venue

These terms are governed by:

  1. Updates to Legal Notices

PetsVetDirect has the full right to change, supplement, or remove any part of these terms without individual notice to you. Changes will: