Introduction
PetsVetDirect (“we,” “our,” or “us”) respects your privacy. This Privacy Policy is designed to help you understand how we collect, use, share, and protect your information. It applies to individuals who access our website or mobile application (collectively, the “Site”) and any of our online and, where necessary, offline services (collectively, the “Services”).
From time to time, we may update this Privacy Policy. If we do, we will post the revised version on this webpage. Please review this Privacy Policy periodically for updates.
This Privacy Policy covers the following topics:
Personal Data We Collect
How We Use Your Personal Data
How We Share Your Personal Data
Data Retention
Universal Opt-Out Mechanisms
Security
Third-Party Links
Children’s Privacy
Notice of Financial Incentive/Loyalty Program
Your State Privacy Rights and Additional Disclosures
Notice to California Residents
Accessibility
How to Contact Us
- Personal Data We Collect
We collect personal data from you when you use our Site and Services. Personal data refers to information that is linked or can be reasonably linked to an identified or identifiable individual. We collect the following types of personal data:
Personal Data You Provide
Depending on how you interact with our Site and Services, we collect the following personal data that you voluntarily provide for the following purposes:
Creating an Account and Signing In:
If you create an account, you will provide us with your name, email address, zip code, and create a password for future logins. You may also provide your preferences and household information. If you sign in with your organization, you may provide your phone number, name, email address, nonprofit status, business name and address, and employment details. If you use Apple, Google, or Meta’s sign-in features, please see the “Personal Data We Collect from Other Sources” section below.
Signing Up for Communications or Participating in Promotions:
When you sign up for newsletters, marketing offers, or participate in contests, loyalty programs, sweepstakes, or promotions, you may choose to provide us with your name, email address, phone number, company name, preferences, address and/or zip code, user-generated content (such as photos, videos, and stories), and purchase details. We may use your personal data to provide you with information about our products and Services via email, advertisements, text messages, phone calls, or mail, to the extent permitted by applicable laws.
Placing Orders or Finding Retailers:
To place an order for a product or service, you will provide us with your name, address, email address, delivery instructions, and payment information. If you search for nearby retailers, you will provide your location.
Making a Donation or Applying for Grants, Sponsorships & Partnerships:
If you make a donation or sign up for any of our food donation programs, welfare or promotional grants, sponsorships, or partnerships, you may provide us with your name, company name, nonprofit status, address, website, and any other information you choose to include. We will also collect your payment information. We use third parties to process payments.
Customer Service, Feedback, or Support:
If you contact us, provide feedback, or complete surveys, you may provide your name, email address, and any information you include in your message.
Inferences:
We may use all the personal data we collect to infer your brand, product, or topic preferences, as well as your likelihood of pet ownership.